ohoo

We are committed to providing you with high-quality office furniture and services. If you are not satisfied with our products, we will do our best to resolve the issue. Below is our return and refund policy to provide you with clear guidance:

1.Conditions for Return:

The item must be in its original condition, unused, unassembled, and with complete packaging.

The return request must be submitted within 30 days of receiving the item.

Certain customized items may not be eligible for return unless there is a quality issue. Please read the product page details carefully.

2.Return Process:

If you need to return an item, please submit a return request on the website or directly contact our customer service.

We will contact you as soon as possible to provide the return process and necessary information.

Please wait for our confirmation and instructions before returning the item.

Note: Please provide us with the tracking number when you return the item.

3.Refund Policy:

Once we receive and inspect the returned item, we will process your refund request promptly.

Refunds will be issued using the original payment method and may take up to 3 business days after return confirmation to be credited.

Some items may have original shipping or return handling fees deducted. For specific details, please refer to the product page or contact our customer service.

4.Cancellation Policy:

You can cancel your order at any time before shipment free of charge.

Once the order has shipped and is in transit, it cannot be canceled. If you no longer need the item, please follow our return policy.

Please note that custom orders cannot be canceled once placed.

5.Special Circumstances:

If you receive an item with any quality issues or damage during shipping, please contact us within 24 hours of receipt.

For quality issues or damaged items, we will provide free return and exchange services.